'Nothing is too much trouble for Lachy' is how clients and colleagues sum up Lachlan Macdonald, a Pivotal Financial broker with more than 20 years of banking and finance experience, including his role as State Manager of CommInsure, the insurance arm of the CBA. With that much experience comes a thorough knowledge of all things financial, not just mortgages; a tremendous understanding of financial goals and how to help clients realise their dreams and secure their financial future across lending, insurances, investments and superannuation; and the ability to sift through the legal and financial jargon so it makes sense.

What stands Lachlan apart, though, is a self-confessed love of dealing with people and the depth of his perceptiveness when it comes to people's emotions. Having bought and sold many places of his own, he gets the emotional hesitation and nervousness people have when buying a home and that it is a home not just a house - he personalises the process for every customer. He considers himself fortunate to combine his passion with his work making the numbers work for customers in a way they can understand.

Technology allows Lachlan to work with clients right across Queensland, face-to-face in person and screen, via phone or any other communication vehicle. Always energetic and passionate as he stands side-by-side with his customers, he loves finishing the day with a sense of achievement, knowing he has made a real difference. High energy flows into life outside his work-based passion for this avid runner who loves the outdoors and overseas travel.

Lachlan is undoubtedly the broker of choice if you need supreme service and the best product available with all the hassle removed from the process, allowing you to enjoy the journey of securing your dream home.